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  • Question

    September 7, 2015 at 8:15 am #45864

    Holly
    @holidayjoi

    Can someone please help.

    I posted this request yesterday and no one has gotten back to me.
    I run a paid membership site and as of yesterday morning, no one can post comments or images on the “Wall”.

    It either does nothing or an error pops up.

    I have double checked to see if all updates are current and they are.

    What do I need to do to get some assistance?

    Answers

    September 8, 2015 at 12:46 pm #45959

    Anonymous
    @

    Hi @holidayjoi, try to upload smaller image files less than 15MB
    Regards

    September 8, 2015 at 12:58 pm #45960

    Holly
    @holidayjoi

    I will resend what I put in the original email.

    The size of image is not the issue … nothing will post at all.

    text or image.

    This morning I got on live chat support with Media Temple – my host.

    They replied “If you are not running any other plugins on the site and the plugin Buddypress stops working after a period of time, it may likely be the buddypress plugin itself that is malfunctioning.”

    I have gone into the support forums under BuddyBoss Wall and have also posted this:
    (which the entire site has been loading extremely slow today)

    @tjchester
    All plugins aside from Memberium and i2SDK (and of course all BuddyPress/BuddyBoss related plugins) have been deactivated. The problem persists. Posts to GROUPS functioned for about an hour and then stopped, again.
    Is there a known conflict?
    Everything is up to date.
    (I also got a 504 error when trying to post here….)

    I am in need of some help on this big time, as I mentioned this is my Paid Membership site and one of my core offerings.

    September 8, 2015 at 1:12 pm #45966

    Anonymous
    @

    Hi @holidayjoi, Please send your login details and ftp details at support. We will check it shortly.
    Regards

    September 8, 2015 at 10:49 pm #46003

    Holly
    @holidayjoi

    Hi Varun, I have sent you a private message to @vapvarun covering the latest things we have done and found that bbPress may be a culprit (as well as memberium.) Please let me know what info you need to look into this further. Thank you!!

Viewing 5 posts - 1 through 5 (of 5 total)
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