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  • Question

    November 21, 2015 at 2:07 pm #52409

    Holly
    @holidayjoi

    Ever since the upgrade of theme any images taken on a mobile device, despite being taken in portrait, are showing up on laptop/desktop sideways – while on mobile device are showing up properly.

    I have attached an example I just tested out to help demonstrate the difference as well as an example of a series of photos uploaded by a member from her phone.

    While those who use mobile devices can certainly edit their photos before posting, this is a unnecessary step and contradicts this mobile responsive feature.

    Uploads were posting properly 2 days ago.
    What has happened?
    How can this be fixed?

    Thank you in advance for any help you can provide.

    Answers

    November 21, 2015 at 9:56 pm #52424

    mth75
    @mth75

    @holidayjoi @michael I got a user with the same problem on a none IOS device.

    November 21, 2015 at 10:34 pm #52425

    mth75
    @mth75

    @holidayjoi @michael

    Hi Holly, I almost forgot, try this option under settings/BuddyBoss Media

    Mobile Rotation Fix Enable fix for mobile uploads rotating.
    It’s recommended that you have at least 256M-512M of RAM allocated to PHP, otherwise photo uploads may fail.
    Your current memory limit is 256M. You can contact your web host to increase the memory limit.

    November 22, 2015 at 3:50 am #52429

    Anonymous
    @

    Hi @holidayjoi, Please enable the setting option for
    Mobile Rotation Fix Enable fix for mobile uploads

    It should fix the issue.

    Regards
    Varun Dubey

    November 22, 2015 at 8:54 am #52444

    Holly
    @holidayjoi

    Thanks guys!

    I do have the Mobile Rotation Fix selected.
    Looks like I need to increase memory.

    November 23, 2015 at 7:39 am #52506

    Holly
    @holidayjoi

    Follow Up….

    I have increased my memory after contacting my web host to 512M. I rebooted my site and still the increase in memory has not changed in WordPress. It still shows that my limit is 256M.

    See Attached

    My images are still rotating and even coming in upside down.

    I contacted my web host – Media Temple – and I was told …

    ——
    It’s usually in the wp-config.php file, but it can be placed elsewhere as well.

    This should be something you can do by checking the WordPress files. Otherwise, you can try placing the 512M limit yourself in the config files.
    —–

    May I please request help on how to do this?

    This is outside of my comfort zone and I do not want to mess anything up.

    Thank you!

    November 23, 2015 at 9:03 am #52522

    Anonymous
    @

    Hi @holidayjoi, you can add this line to wp-config.php

    
define( 'WP_MEMORY_LIMIT', '512M' );

    Regards
    Varun Dubey

    December 7, 2015 at 9:37 pm #53965

    Holly
    @holidayjoi

    Just following up on this…

    I have increased memory on webhost to 512
    and I have added the line above to WP-config.php

    Attaching screen shot – is this entered correctly?

    Images are still rotating…
    what can be done to fix this?

    Thanks!!!

    December 8, 2015 at 3:54 am #53982

    Anonymous
    @

    Hi @holidayjoi
    thanks for your patience , developers are working on it.
    It will be fixed and pushed shortly
    Regards
    Varun Dubey

    January 27, 2016 at 8:57 pm #57370

    George
    @george123

    All of my members that post with IOS have this same issue as well.

    Enable fix for mobile uploads rotating is checked in the buddyboss settings.

    Memory is at 512mb.

    Any update here?

    January 28, 2016 at 5:04 am #57404

    Anonymous
    @

    Hi @george123, updated are already pushed
    Please make sure you have updated (BuddyBoss Media 3.1.6) version.
    if you are still facing the issue, Please send your login details from our contact page we will check it

    Regards
    Varun Dubey

    January 28, 2016 at 9:57 am #57434

    George
    @george123

    I already sent my login details for another issue that hasn’t been answered.

    I have 3.1.6 as well. I’m trying another suggestion and testing an external plugin to resolve this now. I’ll report back. In the mean time, would you mind logging into our site and troubleshooting the wall issue posted in another thread here?

    January 30, 2016 at 10:48 am #57651

    Anonymous
    @

    Hi @george123, Please let me know if you still need help on it
    Regards

    January 30, 2016 at 12:13 pm #57664

    George
    @george123

    This is still an issue for some reason on my site.

    Sometimes when IOS users post from their phone, their image is flipped upside down.

    On PC browsers, its flipped but when they look at the page on their IOS phones it’s not flipped.

    See here:

    http://bit.ly/1Q1Bp4L

    February 4, 2016 at 3:05 am #58048

    Anonymous
    @

    Hi @george123, I have forwarded your login details to developer to cross check above issue art your site.
    Regards
    Varun Dubey

Viewing 15 posts - 1 through 15 (of 26 total)
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