Support Forums

Hi,

I’m getting lots of complaints about the speed of my Mobile site since activating your theme 3 days ago (although it works fine for me on my mobile device).

Here’s a sample of some of the comments….

It wouldn’t scroll down properly… I was trying to scroll down the seller shop section and it would only scroll down a few shops then froze and wouldn’t do anything at all… I left that tab open while I worked on others but when I went back on it did the same… scrolled down the page a bit then froze again.

I couldn’t get it to work on tablet so went on my phone and finally managed to buy something. I did nearly give up tho

The mobile site is extremely slow on tablets or phones.. I’ve tried it on 3 different browsers on my tablet and it seemed a little faster on Firefox.

I pressed the menu on the right hand side, it took over a minute to appear and 45 secs to respond to my press

The pictures don’t fully load it takes forever

It starts loading then freezing on me

I advised customers and vendors to click the View as Desktop button whilst the issues are sorted, but when clicked it changes to desktop for a few seconds then reverts back to the mobile site.

Could you look into this please as I’m very close to needing to revert back to my old less pretty theme. I really don’t want to have to do that as despite the few teething problems I do think your theme is awesome.

Many thanks,

Karen