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  • Question

    March 31, 2016 at 5:53 pm #66372

    Carly
    @costyclan

    I use rtmedia and rtmedia URL preview plugins. When I paste a URL into update area, I am getting two duplicate URL previews. If I disable the rtmedia URL preview plugin I don’t get a preview at all. See screenshot

    Answers

    April 1, 2016 at 1:17 am #66419

    Anonymous
    @

    Hi @costyclan, Please send the plugin file from our Contact us page one of our developer will check that.

    Regards

    April 1, 2016 at 8:17 pm #66556

    Carly
    @costyclan

    @pallavi plugin sent, look forward to hearing back

    April 2, 2016 at 12:08 am #66570

    Anve S.
    @anve

    Hi @costyclan ,

    Thanks for sending the file , our developers will check and will get back to you asap.

    Regards
    Anve

    April 4, 2016 at 5:13 am #66752

    Carly
    @costyclan

    thanks @anve. Look forward to hearing back.

    April 5, 2016 at 6:36 am #66895

    Anonymous
    @

    Hi @costyclan, We have checked the plugin file with our theme and its working fine and preview comes only once (see the attached screenshot)

    Regards

    April 6, 2016 at 4:40 am #67046

    Carly
    @costyclan

    I’m still having the duplicate URL preview issue? Is someone able to log into my site and take another look?

    April 6, 2016 at 6:14 am #67062

    Anonymous
    @

    Hi @costyclan, I haved it after login in your site and found that you have enabled the Buddyboss wall plugin and rtMedia Activity URL Preview at same time.

    Buddyboss wall plugin have the inbuilt functionality of url preview that’s why it is showing the preview twice.. I have disabled the rtMedia Activity URL Preview plugin for now and Wall plugin working file with single preview.

    Make sure to clear your cache after any changes in your site.

    Regards

    April 6, 2016 at 8:00 pm #67166

    Carly
    @costyclan

    thank you @pallavi, the new preview looks great.

    April 7, 2016 at 12:24 am #67171

    Anonymous
    @

    Great 🙂

Viewing 10 posts - 1 through 10 (of 10 total)
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