Rocky

I should have added that I understand your frustration with the timing of the support (I think it is usually helpful when it comes, and they do tend to respond well during their hours, but those hours do not always coincide with site owners’ hours).

Considering how widely used this plugin is, BuddyBoss should really offer live chat support,…[Read more]

@Merltxell I did get it fixed, but it’s been quite a while so I don’t remember what we did. Varun was quite responsive and helpful with me, so I’m sure he’ll help you as well.

Hi Varun,

I wasn’t aware of the blog page error.

My current problem is that the Mark Complete and Start Quiz buttons do not function when I have Boss/Social Learner active as the theme. It is not a plugin issue, because when I leave all plugins activated as usual but switch to Twenty Fifteen theme, the buttons work just fine. I can resinstall…[Read more]

Okay I put those lines of code back, and it looks like the udpate worked, as the page content is displaying now. Thanks!

So you mentioned some malicious code. I think you are referring to the files from last week. If so it’s not a problem, as I know you fixed some (some spam files had gotten transferred from my previous account to my new…[Read more]

I tried deleting the lines of code that you mentioned and I did not see a change (pages still don’t show). The problem occurred immediately after running the Boss-Learndash plugin update. So I should put the lines of code back into the main-class file and wait for Boss’s next update to fix the issue?

Hi Varun,

Thanks for letting me know about the code. So I should just delete those lines, correct?

Any idea when the content update will come through so that the pages display?

Thanks as always.

Also, a couple minutes after the update, I got a message from my WordFence plugin–not sure if it’s related:

This email was sent from your website “Business Writing Tutorials” by the Wordfence plugin.
Wordfence found the following new issues on “Business Writing Tutorials”.
Alert generated at Wednesday 16th of September 2015 at 08:30:03…[Read more]

Well, it was resolved. Then I just updated to the new version of Boss, and new problems have started, but they are different, so I’ll start a new thread. I hope that every time we update Boss we don’t have problems–it is starting to get a little frustrating. 😉

You may disregard my previous post. I bit the bullet and did a clean reinstall of most of my theme files and integrations and was able to get the quizzes working.

Hi Varun,

Okay I have double-checked this, and it really does appear to have something to do with the Social Learner theme (or maybe Boss). Here is a video that shows the problem:

I am not sure what to do to fix this. Thank you for looking into this.

I hate to be pesky Varun, but how is progress going? The site’s been down for a couple days now and my students are emailing me that they can’t take their quizzes. Thanks for your support.

Rocky

Thanks Varun.

Thanks as always for your support Varun. I pm’d you the logon and ftp details (forgot to post here to let you know).

Hi Varun, thanks for the response. I’ll PM you details in a moment (along with new login details).

One other thing that I should mention is that somehow I ended up with a plugin called EZ Theme and Plugin Upgrades. I don’t remember installing that plugin on my own so I’m wondering if it came as part of BuddyPress or something else that I…[Read more]

Also, I have now confirmed that at least part of the problem is theme related. With all of my plugins active, I reverted from Social Learner to Twenty Fifteen theme, and I was able to start quizzes. I also tried with Boss theme, and I cannot start quizzes (so both Boss and Social Learner don’t work in terms of starting quizzes).

My Mark…[Read more]

Thanks for the idea Varun. I ran the scan and it didn’t pick up malware (I also have SiteLock and no messages on that end). However, WordFence did pick up 31 possible errors with modified files. Some of them are BuddyPress files, and some others appear to be theme related. I’m attaching the file if you don’t mind taking a look.