While notifications are extremely powerful for engaging with your users, they can become overwhelming in busy or larger communities.
In this tutorial, we will look at two ways we can reduce the amount of notifications that your users receive, while still providing a way to keep your users coming back for more activity.
Hide From Notifications
By default, when you receive a new private message it will be highlighted as both a Message and Notification.
While this is good for sites that only show Notifications on the Header, if you plan to use both it provides a level of duplication.
With the new Hide From Notifications option, you can separate Messages from Notifications to keep them from showing up in both locations.
- Navigate to BuddyBoss – Settings – Notifications.
- Scroll down to the Message Notifications option.
- Tick the box of Hide From Notifications and press the Save Settings button.
Delay Email Notifications
Private messages between users will trigger an email to the recipient informing them of the conversation, and this is a good method to bring users back to your site. It can become resource-heavy and unnecessary if someone is already online and actively in discussion.
We’ve now added the ability to delay sending new message notifications for a set time, by default this is set to 15 minutes.
During this time, if a message is left unread, the user will still be notified by email. And if there are multiple messages in the queue from a single conversation, we will now combine all those messages into one tidy email digest.
This means you’ll send fewer emails to your active users while providing a much-improved email experience.
- Navigate to BuddyBoss – Settings – Notifications.
- Scroll down to the Message Notifications option.
- Tick the box of Delay Email Notifications, and select your preferred time between 15 minutes and 24 hours. We recommend 15 minutes by default.
- Click the Save Settings button.
As you can see by this clean and easy-to-read Email Notification, your users will be kept up to date with the latest messages, without multiple notification emails from the same conversation.