BuddyBoss Home – Web › Support Forums › Themes › Boss. theme › buddypanels slow to open and close mobile

Viewing 15 posts - 1 through 15 (of 16 total)
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  • Question

    February 2, 2016 at 1:01 am #57882

    Anonymous
    @

    Hi guys this has been an ongoing issue for my website and it’s causing me to lose users.
    The left hand and right hand panels on mobile devices only, seem to open and close very slowly or not at all.
    On a desktop or laptop everything works fine?

    Answers

    February 2, 2016 at 1:57 am #57886

    Anonymous
    @

    Its seems to be mainly an Apple issue a user has told me they have tried on 3 different Apple devices and the panels won’t load at all.

    On a Samsung and LG the panels open very slowly and sometimes get stuck so far

    February 2, 2016 at 2:59 am #57891

    Anonymous
    @

    Apple devices the buttons on each side left and right don’t function

    February 2, 2016 at 11:02 am #57920

    Anonymous
    @

    Hi @jerseypeeps, Please provide me your active plugin list to replicate the issue.

    Regards

    February 2, 2016 at 12:38 pm #57935

    Anonymous
    @

    Akismet
    bbPress
    BP Group Email
    BP Login Redirect
    BuddyBoss Media
    BuddyBoss Wall
    BuddyPress
    BuddyPress Custom Profile Menu
    BuddyPress Edit Activity
    BuddyPress Global Search
    Events Manager
    Events Manager Pro
    Fonts
    MailChimp for WordPress
    MemberPress Business Edition
    Menu Items Visibility Control
    MyCred
    Menu Items Visibility Control
    Query Strings Remover
    RSS Multi Importer
    Sabai Directory
    Sabai Google Maps
    Sabai Paid Listings
    Scripts-To-Footer
    SiteOrigin Widgets Bundle
    Social Media Feather
    W3 Total Cache
    WangGuard
    Wordpress Social Invitations
    WP Adverts
    WP Better Emails
    WP Cloudy
    WP FullCalendar
    WP-FB-AutoConnect
    Yoast SEO

    All are up to date

    February 4, 2016 at 11:18 am #58104

    Anonymous
    @

    Hi @jerseypeeps
    Just to make sure are you getting these issue after cdn implementation ?
    at present at your site i have getting Access-Control-Allow-Origin issue and js is failed
    http://415fa21a445f490800d077a6.jerseypeeps.netdna-cdn.com/wp-content/themes/boss/js/compressed/boss-main-min.js Failed to load resource: the server responded with a status of 522 (Origin Connection Time-out)

    Regards
    Varun Dubey

    February 4, 2016 at 11:38 am #58109

    Anonymous
    @

    As I have stated this is mobile related, everything loads fine on a pc based browser.
    Is there a list of BOSS js files that shouldn’t be pushed to a CDN?

    February 5, 2016 at 1:28 am #58175

    Anonymous
    @

    Hi @jerseypeeps
    menu toggle is not working on desktop as well , I have checked at your site.
    Boss js can be pushed on cdn but it is not loading due to Access-Control-Allow-Origin issue.
    Please chat with cdn support they will provide some codes to get added in htaccess file to load files properly.
    Maxcdn will explain it well
    “Failed to load resource: the server responded with a status of 522 (Origin Connection Time-out)”

    I have faced these issue personally when using maxcdn with cloudflare and cloudflare was blocking maxcdn ips
    Regards

    February 5, 2016 at 2:38 am #58180

    Anonymous
    @

    Thanks have added the code for MAXCDN fingers crossed this will resolves the problems my mobile users have been experiencing especially Apple users!! No idea why but Apple devices don’t like WordPress or Buddypress!!

    The 522 connection time-out has been a very big issue for me, this is a cloudflare error isn’t it?

    February 5, 2016 at 11:16 am #58230

    Anonymous
    @

    Great, it was due to cloudflare which block them. I had faced same earlier on my test sites which helped identify the issue.
    I will close this topic, feel free to create new topic for any further queries.
    Regards

    February 6, 2016 at 3:10 am #58284

    Anonymous
    @

    I have now disabled cloudflare and also maxcdn and still the lag exists, I will now start looking for another theme as this one obviously isn’t work as expected, especially on mobile devices which is why I chose this theme over the others.

    February 6, 2016 at 11:00 am #58304

    Anonymous
    @

    Hi @jerseypeeps
    It seems working fine
    https://drive.google.com/file/d/0Bzv-k-FcE80iWl81WHJNVnNuTlk/view
    Regards

    February 6, 2016 at 12:00 pm #58315

    Anonymous
    @

    Yes its working only because MAXCDN and Cloudflare are now disabled, your theme should work regardless of the caching options available to your users, I will be having my developer look into this as he has previously fixed issues with the theme, something you guys should be doing instead relying on your users to find them or throwing out quick-fix css fixes!

    Come on guys! people are paying good money for your themes / plugins and should be getting better support than what they are currently getting!!

    February 6, 2016 at 1:13 pm #58321

    Anonymous
    @

    Hi @jerseypeeps,
    Configure cloudflare properly and it will work fine with maxcdn we are also using maxcdn and cloudflare at our own demos. Please communicate with maxcdn support they will guide your how to configure maxcdn with cloudflare.

    Regards

    February 6, 2016 at 1:46 pm #58327

    Anonymous
    @

    Hi @vapvarun I have had CDN disabled for the past 12 hours or more along with Cloudflare disabled via w3tc and still the menus are not functioning as they should be.
    You are very quick to send your customers elsewhere for support, when this is clearly a theme issue.

    I am currently in talks with Maxcdn and will respond here accordingly with any fixes they suggest.

Viewing 15 posts - 1 through 15 (of 16 total)
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  • The question ‘buddypanels slow to open and close mobile’ is closed to new replies.