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  • Question

    February 12, 2016 at 8:15 am #59009

    Khanh
    @khanhar

    I tried to update to Buddyboss 2.1.0 but it gave error message: “The update cannot be installed because we will be unable to copy some files.”

    How can I’m supposed to fix this? Thank you.

    Answers

    February 12, 2016 at 12:11 pm #59022

    Anonymous
    @

    Hi @khanhar, You are getting this error message because of file permission issues. This is usually due to inconsistent file permissions.

    Regards

    February 12, 2016 at 10:07 pm #59060

    Khanh
    @khanhar

    Thank you.
    Can you tell me how to fix the problem?

    February 13, 2016 at 12:20 pm #59117

    Anonymous
    @

    Hi @khanhar, You can upload it manually via FTP cPanel..

    Login to your site via FTP or cPanel and delete the old theme and then upload the new version.
    Make sure you make a backup of the old version of your theme just in case something goes wrong.
    If deleting your old theme makes you nervous, another option is to rename the old version of the theme.
    This will allow you to successfully upload the new version of the theme.
    Login to your site via FTP or cPanel and navigate to wp-content/themes/ and find your old theme.
    Rename your old theme something like “theme-old” (replacing “theme” with the name of your theme).
    Upload your new theme.

    Regards

Viewing 4 posts - 1 through 4 (of 4 total)
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