customize page and boss theme pages dont work

[Kostas]

I installed the boss theme and when I go to appearance customize or buddyboss-bosstheme, in both of them when I click it says page not found!! What is wrong? These 2 were supposed to be the options of the theme! I tried to install it again and the same is happening! Can someone help me?

[Anonymous]

Hi @kostasf
Sorry for inconvenience

Please let me know you server PHP version.

It should work for PHP 5.6
https://wordpress.org/about/requirements/
To run WordPress we recommend your host supports:
PHP version 5.6 or greater
MySQL version 5.6 or greater

Regards
Varun Dubey

[Kostas]

Varun i do not know about these things can I make you quick codes as admin to go and fix these basic things? Or tell me what to do..I will try to find out about the php version..

[The BuddyBoss Team]

Hi @kostasf ,
Please add this plugin and it will add all basis info about your server inside the dashboard.

https://wordpress.org/plugins/server-monitor/
Regards

—

Varun D.
BuddyBoss Support

[Kostas]

Nice Varun!
I did it and these are results!
PHP Version 5.3.29
MySQL Version 5.5.47
How i update them to the desiderable?

[Anonymous]

Hi @kostasf, To upgrade PHP version, you will have to contact your hosting provider. You cannot upgrade the PHP version from your end.

If you are using cPanel then you will get option to switch to PHP version from cPanel -> PHP configuration.

Regards

[Kostas]

Ι’m working on it! Thanks!!

[Anonymous]

Great:)

[Kostas]

@pallavi I managed to do the PHP but now another thing emerged! Yesterday night I changed my hosting company and I transferred also my domain to this new one! Just half an hour my new wordpress with the domain got active and i tried to upload my boss theme and I have the error that I attach in a picture below! One suspicion I have is that before I dump my previous wordpress I didnt unistall my boss theme, so maybe now I cannot reupload it to my new wordpress because somehow it is considered 2 sites and I have license for one! I do not have access to the one I dumped yesterday night because my domain is now chained with the new! Do you have any ideas what I have to do to solve this?

[Anonymous]

Hi @kostasf,
You need to communicate with your host to increase upload limit, by default it’s 2MB, and Boss theme zip size is greater than it.
You can also upload Boss theme via ftp.
Regards

[Kostas]

@vapvarun they told me the same ad they told me to ask you in which limit they have to increase it!

[Anonymous]

Hi @kostasf

You can ask them to add following inside PHP.INI

upload_max_filesize = 64M
post_max_size = 64M
max_execution_time = 300

Regards

[Kostas]

@vapvarun I did everything about php and increase upload limit! Now I finally have my theme working!
I want to do an adjustment to my slider that appears with a gap between the slide and the titlebar! I show you in the fotos what I want to eliminate!The first foto is how the demo is and how I want it, the second is mine with the problem!

[Anonymous]

Hi @kostasf, Please add the following css in your Boss. theme’s custom css option.

.bb-slider-container {
    padding: 0 !important;
    margin: 0 !important;
}

Regards

[Kostas]

@pallavi after I sent you the message for the gap an update came to my theme, and the problem got fixed! I thought you sent it!!