Mobile menu (with search rather than logo) not showing.

[LearningBuddyBoss]

Because I had coloring issues with my logo and background color on mobile, I’ve opted for the “The mobile titlebar can optionally display a search input in place of your site logo/title.” option.

However, this option is not appearing on the site when viewed through mobile. It’s still showing the logo and NOT showing the search box.

ALSO AND OF MUCH GREATER CONCERN:

The left side menu (on mobile) is not showing. So, no one can login or register. Also, no one can access their buddypress options if there were to somehow login.

Thanks,

Robbie

[LearningBuddyBoss]

I wanted to update this with one more piece of the puzzle. If, on a desktop browser, you crunch the screen down to the size of a phone, it DOES show the mobile menu correctly (but does NOT show correctly on an actual mobile devise).

[Anonymous]

Hi @robrerts, Please paste your site url we will check your site and let me know you active plugin list.
Regards

[LearningBuddyBoss]

I just sent you my url via private message. My plugin list is as follows:

BuddyBoss Wall
BuddyPress
BuddyPress Edit Activity
BuddyPress Global Search
BuddyPress User Testimonials
Easy Social Share Buttons for WordPress
Invite Anyone
WordPress Importer
WordPress Social Login
WPBakery Visual Composer
Yoast SEO

[Anonymous]

Hi @robrerts
I was not able to replicate issue, Please PM you staging site login details i will cross check there
Regards
Varun Dubey

[LearningBuddyBoss]

It has been about 21 days since I spoke with you.

Still no answer.

Please help.

[LearningBuddyBoss]

UPDATE:

I use wp-engine.

They helped me trouble shoot the issue and we were able to identify some symptoms:

The mobile menu does NOT show correct IF you are NOT logged in. If you ARE logged in, the mobile menu DOES show correct.

Perhaps it is a caching issue with WPengine? If so, can you help us identify the argument so we can exclude it?

Thanks!

[LearningBuddyBoss]

By the way, they use “varnish” caching.
How is the icon (login) being displayed (cookie)?
Possibly be style sheet pushing it off the screen?

[LearningBuddyBoss]

Here are some JS errors I found:

[Anonymous]

Hi @robrerts

Lots of customers have reported issues with WP Engine in the past, specifically with BuddyPress, WordPress tends to be OK with them.
There is red title visible on you mobile pages,it was as issue which child theme whcih is fixed, please take a look of following thread to fix it.
https://www.buddyboss.com/support-forums/topic/title-styling-css/#post-57816

Additional mobile menu which are not visible in right side , those are login specific and will be visible after login
We have added BuddyPress admin bar menu inside and it will be visible after login

https://drive.google.com/file/d/0Bzv-k-FcE80iRWM3T2VIY1htWXM/view

We do not recommend WPEngine for BuddyPress , it have lots of restrictions and which create unwanted issues in posting , activity refresh.
Regards

[Valeriano]

My menu is not visible only when I am logged in.
I’ve deactivated all my plugins and it doesn’t work.

Please help

[Anonymous]

Hi @valeriva

For Right side menu , Please make sure you have enabled BuddyPress and inside BuddyPress you have enabled following setting.
https://drive.google.com/file/d/0B3JP4B8e-iV8bkFUZERvUXZsOHc/view?usp=drivesdk

And also toolbar is enabled for your personal profile.
Regards
Varun Dubey