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  • Question

    January 31, 2015 at 9:03 am #35223

    James
    @jgwolfensberger

    Hi guys –

    Media 2.x is working well for us. Love it.

    But I have site members regularly uploading photos that end up rotated 90 degrees. I’ve seen this problem outside of BuddyBoss Media where a photograph will appear to be “right side up” in a particular application or folder, but when it is moved into another application, it’s like the image’s meta data or something tells the application the image is to be rotated, or not to be rotated, or whatever ends up making the image 90 degrees rotated.

    Can you shed any light on this issue (realizing, I’m sure, that some people are “doing it wrong”) – like what can a user look for when they are convinced that the photo is right-side-up on their computer but then uploading sideways?

    And with that in mind, I know that you have other features in the pipeline for Media… is rotation or cropping on the list?

    Thanks guys. You make great stuff.

    James

    Answers

    January 31, 2015 at 3:52 pm #35251

    Alyssa
    Participant
    @alyssa-buddyboss

    @jgwolfensberger try this setting: Dashboard>Settings>BuddyBoss Media>Mobile Rotation Fix

    January 31, 2015 at 4:11 pm #35256

    James
    @jgwolfensberger

    Awesome! I had no idea that setting was in there. Probably just what we need. Thanks TJ.

    James

    January 31, 2015 at 6:50 pm #35261

    Alyssa
    Participant
    @alyssa-buddyboss

    No problem, I’ll leave this open in case that doesn’t fix it.

    February 1, 2015 at 9:58 am #35280

    James
    @jgwolfensberger

    @tjchester – I’m afraid we do still have the problem. I know this might be the kind that’s tough to troubleshoot.

    Something occurred to me. We use Smush It which, if I’m not mistaken, strips meta deta from the image to save space. The setting says “Remove EXIF data from JPEGs” – does the EXIF data possibly have the rotation instructions?

    I have turned off “Remove EXIF data from JPEGs” and I’ll observe behavior.

    But could you let me know if you guys think this might be it in the meantime?

    Thanks man!

    February 2, 2015 at 8:07 am #35299

    Alyssa
    Participant
    @alyssa-buddyboss

    @jgwolfensberger nail on the head! EXIF data is the exact data you need to fix rotation. I’ll continue to keep this thread open until you confirm.

    February 28, 2015 at 1:29 pm #36625

    James
    @jgwolfensberger

    UPDATE. We’ve tested thoroughly on our site with Android and iPad (no iPhones on hand), and we’ve determined the following is 100% consistent for us.

    Image attached. The *only* way to take a photo and upload it correctly, is to rotate it COUNTER-CLOCKWISE to a landscape mode.

    This is true for both taking a photo right after choosing “Add Photo,” or for selecting an image from a folder/library on the device. Simply put: any photo that isn’t taken in landscape mode with the top of the device turned to the left will NOT upload correctly.

    I have an image attached.

    I hope this is helpful. Maybe we chalk it up to “behavior,” not an issue… but I’m sure that if you guys test and find the same results, you’ll possibly want to look into the EXIF data on the images and see if you can program Media to cope with this.

    James

    February 28, 2015 at 3:45 pm #36629

    Alyssa
    Participant
    @alyssa-buddyboss

    @jgwolfensberger can you confirm your plugin is no longer removing the EXIF data as reported earlier? If you disable SmushIt completely (possibly even delete it for testing) do you still have this issue? Also make sure you use the mobile rotation fix in the media plugin settings. You can see EXIF data here: http://regex.info/exif.cgi

    February 28, 2015 at 3:56 pm #36635

    James
    @jgwolfensberger

    Hi TJ –

    I did deactivate WP Smush Pro entirely, and I do have the “Enable fix for mobile uploads rotating.”

    I have a test/staging site I can give you admin access to if you guys can benefit from that. Also, my test site is *not* using any WP caching.

    James

    March 2, 2015 at 12:31 pm #36707

    Alyssa
    Participant
    @alyssa-buddyboss

    @jgwolfensberger please PM me admin credentials.

    March 2, 2015 at 12:41 pm #36711

    James
    @jgwolfensberger

    Sent! Thanks for looking into this 🙂

    March 5, 2015 at 9:24 pm #36878

    Alyssa
    Participant
    @alyssa-buddyboss

    @jgwolfensberger I was unable to replicate the results on your site. Are you still having this issue? If so, please post images on your site so I may see the issue and EXIF data of said images.

    March 5, 2015 at 9:44 pm #36880

    James
    @jgwolfensberger

    TJ,

    Not sure why, I can replicate it every time from an iPad. Weird. I just sent you a PM with a test member account’s credentials to our live site. I included a profile wall URL where you can see a sideways image uploaded today. If that’s not helpful, I can use an iPad to upload some more.

    Thanks man… I really appreciate it.

    James

    March 5, 2015 at 9:49 pm #36881

    James
    @jgwolfensberger

    @tjchester P.S. for the site that you have admin credentials for (qbugsocial.com), I just uploaded an image from an ipad, holding the ipad in the upright “portrait” position. It’s sideways on the activity feed.

    James

    March 26, 2015 at 4:03 pm #38013

    Haime Croeze
    @haime

    @jgwolfensberger @tjchester

    I have this same problem (also in BBMedia 3.0) and it seems that I got rid of it (on test) by:

    – having the “Enable fix for mobile uploads rotating.” activated AND
    – installing a plugin: ios images fixer

    regards

    Haime

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