Sub categories not displaying on Marketplace Menu widgets

[Karen Thomas]

Hi there,

My users have been reporting they can’t see the sub categories on the marketplace menu. They seem to appear sometimes and not others. It’s quite a big problem as obviously customers can’t find our products!

Please find attached screenshots of when it appears and when it doesn’t. It’s seems to be an intermittent problem.

Thanks (and sorry for all the issues I’m raising!)

Karen

[Anonymous]

Hi @conscious-crafties, I have checked your site and it seems fine to us..Please let me know if you are using any cache plugin.

Regards

[Karen Thomas]

No cache plug in and this happens randomly. Sometimes it’s fine others it’s not – as you can see from the screenshots taken from my computer. Please can you try again several times to see the issue.

Thanks,

Karen

[Karen Thomas]

I’ve discovered when the sub categories disappear from the Marketplace menu! 🙂

Follow these steps…
Go to my site: https://www.consciouscrafties.com
Hover over any of the Marketplace menu sections e.g. Jewellery
Select a sub category
Then hover over any of the other Marketplace menu’s and you will see that the sub categories do not display

I’m using Safari but my Vendors have also noticed this using other browsers.

Many thanks,

Karen

[Anve S.]

Hi @conscious-crafties

Try adding the following css in custom css option of your child theme.

@media screen and (min-width:481px){
.is-desktop .subheader .product-categories > li > .children{
	opacity:1!important;
	visibility:visible!important;
}
}

Regards
Anve

[Karen Thomas]

Awe it didn’t fix it sorry 🙁

Any other ideas? Thanks

[Karen Thomas]

I think I need to remove the Marketplace menu/widget form my site as my customers can’t access any of the categories after visiting one subcategory.

I decided I would add some subcategories within my categories under ‘Shop’ on my titlebar menu first:
https://www.consciouscrafties.com

However it broke the menu, as I don’t think it can handle that many subcategories 🙁

See the following screenshots attached:
When I started adding subcategories
After I added some additional subcategories – see titlebar menu disappears
The error messages I received in wp-admin

I have now removed all sub categories and now only have parent categories so that I could get it working again.

Is there a limit to the subcategories and if so what is the limit so I know how many I can add without breaking again.

Many thanks,

Karen

[Anve S.]

Hi @conscious-crafties,

Please send us your admin login credentials along with your thread url through our contact us page . We will try to resolve it asap.

Regards
Anve

[Karen Thomas]

All done 🙂 thanks

[Anonymous]

Hi @conscious-crafties, I have fixed that at your site..

Regards

[Karen Thomas]

Thank you ever so much – works perfectly now!! 😀

[Anonymous]

I will close this thread. feel free to create new for any further queires
Regards