- This topic has 12 replies, 5 contibutors, and was last updated 8 years, 8 months ago by
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Question
I’ve purchased the OneSocial theme and I’m having a lot of trouble with that, I’ve to support everyday verify if you had already answered my question. I’m waiting for three days the answer for my questions, I’m working hard and I want to make my projects come true as fast as possible and if I have to wait three days for resolve a little issue, it’s gonna be really complicated… I’m really sad about this, this situation sucks! Please give some attention for your costumers because I can’t keep working like this. Any one like me? Where is the support?
Answers
the support is given on business days… if you look at your calendar, you’ll find that we’re still sunday… and the guys are not on your time zone.
this is internet, Marcio….
ok Great But The Most Important Is to Get What We Promised And Some Support Until We Get It the right Way
also I Need Some Support and Help To make It The Right Way ..
For Me I Need To Fix Some Issues And I Really Need to Have Something Like The Demo
this my webiste
http://www.iamgoodwill.com Have Agood Day allThank you so Much @ Jean-Pierre But The Link Dose Not work Sir It Open For Me Page But Nothing More I think the Is Something Wrong with it Thank you for Help
@
Thanks @jeanpierre
Hi @marciopt @farouk It was weekend and our team was at WordCamp Mumbai.
We are going to cover maximum request today. Sorry for delay.
Regards@Hi @jeanpierre, Thanks
@marciopt, Please let me know your issues so we can help with one.
@farouk, You can download demo data from following link:
https://www.dropbox.com/sh/3o01jyyie1i0xhh/AAAFxvpXOzb0pGSuKaihHBLfa?dl=0Hi @jeanpierre, I’m not here to be arrogant with you all but the way that you answered be wasn’t the most correct, first of course I understand that the support doesn’t work at weekends but if doesn’t work why you answered me? Second, because you’re not in my timezone you have 3 or more hours of the day to answer my questions, let me explain, if I wake up here at 9 am and send a question for you at this time you will receive the message 5 am or less so you have all day to answer me but it doesn’t happen, I know that this is internet but I made made a purchase/investment with you and I think that’s no fair you answer me like that. I really appreciate your template that’s why that I bought it. But please I just wanted a faster support can you understand that? Thank you for your attention.
… i’m not in the staff, Marcio… and my answer was quite polite, sorry if you heard it differently…
Hi @pallavi; @vapvarun When a person wants to contact the vendor and is not logged in, she clicks in the button “ask a question”, it doesn’t happen anything, it doesn’t appear a message telling that the person must log in to ask a question. When the person clicks on the button the page make a load and redirects for the same page. Thank you for your attention.
If when a person sign in to the website puts two separated words in the “username” the website doesn’t notify that you can’t create a name with two words, and the confirmation email arrives with broken URL.
there are some problems with WC Vendors, and you point out exactly the main of these problems…
someone posted earlier to deactivate the registration form of WC Vendors to use the original WordPress process, which does not have that “space” problem.
@Hi @marciopt, When non logged in user clicks on Ask a Question, nothing will happen for now.
It’s inside our task list and we have also discussed on this earlier on this inside support forum.
https://www.buddyboss.com/support-forums/topic/ask-a-question-when-not-logged-in/We have used BuddyPress messages for this purpose and BuddyPress allows to post message only if member is logged in. Developers will add a notice or messages for guest users, inside next version update.
Regards
Varun Dubey
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