Http error loading cover photo

[Andrew]

Somebody brought this to my attention.
When they try to load or change their cover photo they get an http error (see pic)
Is there something i can do to fix this? any help is appreciated.
Thank you

Andrew

[Andrew]

I just wanted to add, when I click random select cover photo, the picture loads and displays fine.

[Anonymous]

Hi @digital-porch, Is it working now or you still need help on this topic..

If yes,

So please check if you got php gd installed on your server..my guess is you need it installed on your server

Regards

[Andrew]

Thank you for your response,
No the problem is not fixed, and i have Default to GD installed and i even modified my htaccess.
Is there anything I can do to fix this?

Thank You

Andrew

[Andrew]

Here is an update, I went to my host provider and gave them the details, here is what they found, can you fix the memory issue? Here is a copy of the email.
Thank you for your time.

Here is the problem:

[19-Jan-2016 22:23:05 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 16384 bytes) in /home/digital/public_html/wp-includes/plugin.php on line 130

I am pretty concerned that that script requires more than 256MB of memory, I would report this to the plugin developer.

Even upping your limit to 512MB it still fails:

[19-Jan-2016 22:25:11 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 103 bytes) in /home/digital/public_html/wp-includes/plugin.php on line 130

You will need to report this to the developer, we wouldn’t be able to up it any higher than this. There is no reason at all something so simple would require so much memory.

Regards,

– Justin

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[Anonymous]

Hi @digital-porch, Seems any of your active plugin causing this issue..try to do deactivate your plugins one by one and reactivate them to check which plugin occurring the issue.

Regards

[Andrew]

Thank you for your response, I did all that and found the issue, it was the new version of buddyboss media 3.1.6
I deleted it and installed version 3.0.8 and now everything is fine. You might want to look into the memory issue of that to see what was causing the issue.

Thank you for your time in this matter.

Andrew

[Anonymous]

Glad it worked 🙂

We will check buddyboss media 3.1.6 once to fix the issue.

Thanks