Yes. Your purchase comes with an onboarding and publishing package, which includes Done For You publishing. Our team does a thorough manual review of your mobile app before submitting it to the Apple App Store and Google Play Store. Your mobile app is built and submitted to the Apple App Store and Google Play Store under your own Apple and Google Developer Accounts. Our team assists you with submitting your app to the Apple App Store and Google Play Store as well as responding to requests, questions or rejections from the App Stores.

If, for some reason, your payment fails or we are unable to process your subscription, we will make several attempts to contact you and try to process your payment again to make sure there is no disruption to your service. If, after several attempts, we are still unable to contact you and a reasonable grace period has passed, your license will be deactivated, you will lose access to support and updates, and your App will be disabled. If that happens, you will be able to re-enable your app at any time by paying off any unpaid balance owed and reactivating your subscription.

Your BuddyBoss App subscription is billed once every month, every year, or every 3 years from the date of your purchase date, depending on which plan you purchased. Your on-boarding & publishing package is a one-time fee that is paid upfront or split over 2 to 3 months, depending on which plan you choose. When you choose a yearly or multi-year subscription, your onboarding & publishing package are included as part of your purchase.

Once your mobile is ready and passes through internal review, it will normally take us up to 72 hours to get your app submitted for publishing.

The BuddyBoss App uses Google Firebase to send out push notifications. Your free Google Firebase account provides unlimited free push notifications.

Yes, your subscription can be cancelled at any time from your BuddyBoss account area. Your mobile app will continue to work for the remainder of the billing period that was last paid for, after which your mobile app will no longer function.

With your active license, you have access to responsive and helpful ticket-based support. Our support team is available to you 24/7.

Yes. We will use your own Apple Developer account and Google Developer account to publish your mobile app. The Apple Developer account costs $99/year. You can find more information here. The Google Developer account costs a one-time fee of $25. You can find more information here.

If you realize that you don’t like the product over the next 21 days following your purchase, we’ll be happy to give you a full refund. No questions asked!

Since the approval of your app is dependent on a third-party company, we cannot guarantee approval. If your mobile app violates the Apple App store guidelines or Google Play store guidelines, there’s a big chance your mobile app will be rejected. Our team does a thorough manual review of your mobile app before submitting it to the Apple App Store and Google Play Store. Our team assists you with submitting your app to the Apple App Store and Google Play Store, as well as responding to requests, questions or rejections from the App Stores. If you are selling courses or a membership, you’ll want to pay particular attention to the Apple in-app purchases, as those would normally be required and involve a commission from the app store. We have a history of getting 100% of apps we submit for publishing approved, so unless your content or business model violate the app store guidelines, it’s unlikely that your app will not be approved for the app stores. However, since we have no control over the third-party company, app store or marketplace, we cannot provide you with a guarantee that your mobile app will be approved.

No, your mobile app connects directly to your WordPress database and uses its own native layout. The theme you use on your site has no impact on the look and feel of your mobile app. So feel free to keep your current theme or to change it up, and it will not affect how your mobile app looks. However, you may want to optionally display web pages in your mobile app, and add them to the navigation. When you do, the web pages will show the responsive version of your website, which will be based on the theme you have installed. This only applies to the web pages you link to from the app. The BuddyBoss App native screens will not be impacted by the theme you are running.

The BuddyBoss App is built with performance and scalability in mind, based on advanced technology that is unique to the WordPress ecosystem. Because you now have your own app, you will see a significant boost in user and student engagement, which will increase your server load. This is a good thing, but it does mean that your choice of hosting has a direct impact on the experience you will deliver to your users. The BuddyBoss App can run on most hosts without issues, but we strongly advise against using shared hosting and recommend you at least start with dedicated or VPS hosting.

We know that hosting setup, configuration, and maintenance can be a pain, and most of our customers would just rather never have to worry about their host. That’s why we created Rapyd, the highest performance managed WordPress Hosting on the planet. Rapyd is finely tuned to help you get the most out of the BuddyBoss App and give your users and students a lightning-fast app experience. Check Out Rapyd Pricing Now

The Done For You process can be completed within 1 week if we have all the information we need. However, generally, projects can take 2-4 weeks if we receive prompt feedback throughout the project.

No. Some of the features are disabled in the demo. For example, in-app purchases are not enabled in the demo. Documents and the Zoom integration are being actively developed and will soon be available in the demos. Tablet support is also being actively developed and will soon be available in the demos. The app content can optionally be viewed by logged-out users, and this is not currently enabled in our demo.

You will also soon be able to access the WordPress dashboard of the demo apps, so you can play with the BuddyBoss App plugin and see how you can control the mobile app from the WordPress dashboard.

Yes, at any moment, you can upgrade to a higher plan. You will pay a prorated amount for the current billing period, and your payment amount will be adjusted for the next billing period. For the onboarding and publishing package, you will simply pay the difference in price between the plan you are currently on and the plan you are upgrading to.

Yes. The BuddyBoss App comes with a plugin (The BuddyBoss App plugin) that you install on your WordPress site, as well as a native mobile app that is generated by our build servers and uploaded to the Apple App Store and Google Play Store. You will need a WordPress installation so you can install the BuddyBoss App plugin and manage and synchronize data with your mobile app.