Introduction
When submitting your app to Google Play, reviewers need valid credentials to access and test all features. If you receive a rejection stating:
Issue – Need login credentials for app review
This means that the demo account you provided either expired or cannot log in.
Google’s review team attempted to log in using the credentials you supplied but was unable to access the app. Review cannot proceed until valid login details are provided. This guide explains how to update your credentials so Google can continue the review without a new build.
How to Resolve It
To fix this issue:
- Verify Your Credentials: Confirm the username and password are still active in your system.
- Check for Formatting Errors: Ensure there are no leading or trailing spaces in either field.
- Add a Reviewer Note: In the credentials section, include a brief note, e.g.:
“These credentials are active and work as of [date].” - Update and Save: In Play Console’s App Access (under App Content), click Apply, then Save.
- Resubmit for Review: Go to Publishing Overview and click Send for Review. The same build will be requeued for review.
Do I Need to Generate a New Build?
No. Updating the login credentials and resubmitting the review is sufficient—no new APK or AAB is required.
Troubleshooting and FAQs
Q: I updated the credentials but Google still can’t log in.
A: Recheck the account’s status in your backend and reset the password to a simple test credential (e.g., “testuser” / “Test@1234”), then update it in Play Console.
Q: Can I provide multiple demo accounts?
A: Yes. You can list more than one set of credentials and specify which account covers which features.