Introduction
Build Error Code P007—“The associated key used is not a private key”—occurs when the build system receives a key file that lacks the required private key data. Without a valid private key, signing or authentication steps cannot complete, and the build fails.
The key you provided (for code signing, push notifications, or API access) contains only public or certificate data—not the private key portion—so the build server cannot use it to sign or authenticate your app.
Contact the Customer Support Team
- Gather your build details: include the Build ID, the error code (P007), and the key file you attempted to use.
- Open a ticket with BuddyBoss Support via your account portal.
- Attach the build log and key file, and explain that you’re receiving P007 due to a missing private key.
- The support team will guide you through generating or uploading the correct private-key–containing file.
Do I Need to Generate a New Build?
No. After you’ve provided the correct private key file under guidance from Customer Support, you can retry your existing build request without changing other settings.
Troubleshooting and FAQs
Q: What information should I include in my support ticket?
A: Your Build ID, the full error message (“associated key used is not a private key”), and the key file you attempted to upload.
Q: How long does support response usually take?
A: BuddyBoss Support typically responds within 24–48 business hours. Providing all requested details up front speeds resolution.