Action Required: Your App Is Not Compliant with Google Play Policies

Introduction

From time to time, Google may send an email with the subject:

“Action Required: Your app is not compliant with Google Play Policies”

Receiving this email does not necessarily mean your app will be removed immediately. In most cases, Google provides a compliance deadline and instructions explaining what must be updated before enforcement actions occur.

This article explains what to do if you receive this notification and how the BuddyBoss team can assist.

Do Not Panic

Google regularly updates its policies and requirements for apps published on the Google Play Store.

Many compliance notifications are sent proactively and provide developers with time to make the required changes before any action is taken against the app.

The most important step is to carefully review the email and identify:

• The policy that has been flagged.
• The compliance deadline.
• Whether the issue requires an app update.
• Whether action is required within the Google Play Console.

Review the Email Details

Open the email from Google and review:

• The policy name.
• The affected app.
• The reason for the violation.
• The deadline for compliance.
• Any links to Google’s policy documentation.

Google typically provides detailed information explaining what must be corrected.

Common Types of Policy Notifications

Examples of common compliance notifications include:

• Target API Level requirements.
• User Data policy updates.
• Permission declaration requirements.
• Privacy Policy requirements.
• Data Safety form updates.
• Background location permissions.
• Health and safety policy updates.
• Financial or subscription disclosure requirements.
• Advertising policy updates.

The required action depends on the specific policy referenced in the email.

Contact BuddyBoss Support

If your app was built using BuddyBoss and you are unsure how to proceed:

1. Submit a support ticket.
2. Attach the complete Google email.
3. Include screenshots if available.
4. Provide the compliance deadline listed in the email.

The BuddyBoss team can review the notification and determine whether:

• A BuddyBoss app update is required.
• Configuration changes are required.
• Additional information must be submitted to Google.
• The issue must be addressed directly within Google Play Console.

Do Not Ignore Compliance Deadlines

Google generally provides a deadline for resolving compliance issues.

Failure to address the issue before the deadline may result in:

• App update restrictions.
• Reduced app visibility.
• Removal from Google Play.
• Suspension of the app listing.

Always begin reviewing the notification as soon as possible.

If Your App Is Managed by BuddyBoss DFY

If you are enrolled in a BuddyBoss Done For You App service:

1. Forward the Google email to BuddyBoss Support.
2. Include any additional communication received from Google.
3. Wait for guidance from the BuddyBoss team before making changes.

Our team will review the notification and advise on the next steps.

What Information Should I Send to Support?

When contacting BuddyBoss, include:

• The complete Google compliance email.
• Screenshots of the notification.
• Your app name.
• The Google Play Console package name (if available).
• The compliance deadline.

Providing complete information helps us investigate the issue more quickly.