How to Set up Fluent Support

Introduction

The Fluent Support is a self-hosted customer support and help desk plugin for WordPress. It enables you to manage customer conversations from multiple channels, including support forms, contact forms, email, and external websites, all from a single dashboard.

When used with BuddyBoss Platform, Fluent Support Pro automatically displays a user’s BuddyBoss group information within support tickets, giving support agents additional context when assisting community members.

Features

Fluent Support includes a wide range of help desk features, including:

• Unlimited support tickets
• Unlimited support agents
• Unlimited customers
• Unlimited products
• Unlimited tags
• Multiple support channels
• Email support management
• Ticketing forms
• Contact form integration
• Customer conversation history
• Self-hosted support system

BuddyBoss Integration

Fluent Support Pro includes a built-in integration with BuddyBoss Platform.

When both plugins are installed and activated, support agents can view a customer’s BuddyBoss group information directly within the ticket.

The following information is displayed:

• BuddyBoss Group Name
• Date the user joined the group

This allows agents to quickly identify a customer’s community memberships without leaving the support interface.

Note: No additional add-on is required for this integration. However, you must be using Fluent Support Pro and have BuddyBoss Platform installed and activated.

Requirements

Before using the integration, ensure that:

• Fluent Support Pro is installed and activated.
• BuddyBoss Platform is installed and activated.

Once both plugins are active, the BuddyBoss integration works automatically.

View a User’s BuddyBoss Group Details

To view a customer’s BuddyBoss group information:

1. Log in to your WordPress Admin Dashboard.
2. Go to Fluent Support > Tickets.
3. Open the support ticket you want to review.
4. View the BuddyBoss Group information displayed in the ticket details.

The ticket will display:

• The name of the BuddyBoss group the user belongs to.
• The date the user joined that group.

For further setup and tutorials, refer to the official documentation of the Fluent Support plugin.