How to Resolve Build Error Code E005 – Unsupported Image Format

Introduction

Build Error Code E005“One or more of the images provided are using an unsupported file format” means one or more of your custom branding assets isn’t in a supported format. Follow the headings below to remove invalid assets, re-upload in the correct formats, and generate a new build.

Remove Existing Images and Icons

1. In WordPress, go to BuddyBoss App > Branding > Images.
2. Click Remove Image for every section: Home Screen, Login Screen, Register Screen, Launch Screen, App Icons, Android Adaptive Icon, and Android Notification Icon.

3. Click Save Changes.
   

Re-add Supported Images

1. On the same Branding > Images page, upload new images and icons saved as .PNG or .JPG that meet the required dimensions.
   
2. Click Save Changes.
   

Request a New Build

1. Navigate to BuddyBoss App > Build.
2. In Step 2: Review Information, verify that your newly added images display correctly.
3. Click Send Build Request to generate a new build with the updated assets.
   

Do I Need to Generate a New Build?

Yes. A new build is required so the corrected image formats are embedded in your app package.

Troubleshooting and FAQs

Q: The build log shows a different image error, what now?
A: Check the log to identify which asset failed, then remove and re-add just that image rather than all assets.

Q: Can large file sizes cause this error?
A: Yes. Keep individual images under 1 MB. If necessary, compress or optimize your images before uploading.

Q: After fixing, it still fails, how can I debug further?
A: Clear any caching plugins or server caches, then retry. If the error persists, capture the full build log and contact BuddyBoss Support with that information.